What We Collect
When you call the number on this site, we receive your phone number and whatever you tell the dispatcher, such as your address and a description of the damage. We use that information to plan a crew, to explain the scope and price and to follow up on your request.
Calls to our line may be recorded for quality and training purposes. If you do not want a call recorded, tell the dispatcher at the start of the call.
This site does not have contact forms, accounts or checkout. We do not ask you to type personal information into the website.
How We Use Information
We use call details to dispatch a crew and to explain the work. We use recordings to check quality and to train dispatchers. We may use your phone number to call you back about the request you made.
We do not use call details for anything unrelated to your water damage request.
Who Can See Call Details
Dispatchers and the restoration professionals assigned to your job need your address, phone number and the description of the damage. Service providers that help us run phone lines and record calls handle call data on our behalf. We disclose information when the law requires it.
Third-Party Services On This Site
This site loads fonts from Google Fonts and shows embedded Google Maps. Those are third-party services, and your browser connects to them directly when the page loads. They are governed by their own privacy policies.
Keeping Information
We keep call records and job records for as long as we need them to handle your request, to meet legal and insurance documentation needs and to resolve disputes. After that we delete or de-identify them.
Your Choices
You can ask what we hold about you, ask us to correct it, or ask us to delete it where the law allows. Write to contact@commercecitywaterdamagepros.com with your phone number and address so we can find the record.
Children
This site is for adults who own or manage property. It is not aimed at children, and we do not knowingly collect information from them.
Changes To This Policy
We may update this policy and will post the new version on this page. The date of the most recent update is October 26, 2026.
Contact
Questions about this policy: contact@commercecitywaterdamagepros.com, or call (303) 952-8295. Our address is 12241 E. 104th Avenue, Commerce City, CO.