We handle water damage restoration in Denver, CO through a 24/7 emergency line, every day of the year. The crew works on burst pipes, appliance leaks, flooded basements and storm water, then dries the structure and takes care of the cleanup and repair that follow.
Our Denver coverage centers on ZIP codes 80239, 80216, 80207 and 80219. If your address is in another part of the city, call and the dispatcher will confirm. Apartments and condos are common in Denver, so this page explains how multi-unit water damage differs from a single house.
Dense NeighborhoodsWhat Water Damage Looks Like In Dense Neighborhoods
In an apartment or condo building, water rarely stays where it starts. A failed supply line in a second-floor unit can drip through the ceiling below, run down inside a shared wall and reach a third unit before anyone sees a stain.
That means the first job is finding the source and every space it touched. A moisture meter and a thermal camera show wet drywall inside walls that look normal, and the drying plan covers each affected unit, not only the one that called.
Upstairs leaks and shared walls
If the water is coming from the unit above, ask that neighbor to shut off their supply and let building management know right away. Shared walls and floor assemblies carry moisture sideways, so check the rooms next to the wet one as well.
Condo associations and the HOA contact
Condo owners should call the association or HOA contact early. Many associations decide who handles the shared walls, risers and common pipes, and they may have a preferred reporting process that affects how repairs are approved.
Renters and building management
Renters should call building management as well as us. The landlord or manager controls access to other units and to shutoff valves, and they will usually want a written record of what the crew finds.
UtilitiesWater Utility And Who To Call First
Denver Water serves about 1.5 million people in the city of Denver and many surrounding suburbs. Its emergencies line is 303-628-6801 and its customer care line is 303-893-2444. If water is flowing from a main or from a service line outside your building, that call comes before ours.
Not every Denver address is on Denver Water, so check your bill to see who supplies and bills your property. Inside the building, the rule is simple. Close the nearest shutoff valve, call building management if you rent or own a condo, and then call us for extraction and drying.
Who To CallWho To Call For What In Denver
Water problems in a multi-unit building usually involve more than one party. This table sorts the first calls.
| Situation | Call first | Then call |
|---|---|---|
| Water flowing from a main or service line outside | Denver Water emergencies line, 303-628-6801 | Our 24/7 line for drying |
| Leak from the unit above | Building management or the HOA contact | Our 24/7 line to dry your unit |
| Burst pipe or appliance leak inside your own unit | Nearest shutoff valve, then our 24/7 line | Building management and your insurer |
| Not sure who supplies your water | Check your bill | Our dispatcher can help you sort the next step |
| Question about repair permits | Denver building department | Our crew for the repair scope |
Water In A Denver Unit Right Now?
Call the 24/7 emergency line, say which floor and unit are wet, and a crew can be sent the same day when available.
Cold Months Along The Front Range
Denver International Airport, the official weather station, has a 1991 to 2020 snowfall normal of 49.0 inches. That much snow means repeated freezing and thawing on roofs, and meltwater that can back up behind ice and slip under shingles into a ceiling.
Frozen pipes are the other winter cause. Pipes along exterior walls, in unheated garages or in vacant units can freeze, split and then release water when they thaw. If you find a frozen line, shut off the water to that run, open nearby faucets and call before the thaw does damage.
Denver, Its ZIP Codes And Two Counties
The city and county of Denver had 715,522 residents in 2020, according to Wikipedia. Denver was founded in 1858 where Cherry Creek meets the South Platte River. If your building is old, a crew checks supply lines and drains on site rather than assuming they are new.
ZIP 80239 had 46,177 residents in 2020 per zip-codes.com and sits in Denver County, also Adams County. ZIP 80216 had 15,915 residents and spans Denver County and Adams County, and Commerce City is a listed alternate city name for it. Because a ZIP can cross a county line, ask which jurisdiction handles your address for records and permits.
Stapleton is now named Central Park, and Commerce City is Denver's northern neighbor. If a listing, bill or insurance form uses one of those names, give the dispatcher your street address and ZIP so the crew finds the right building. Denver's official elevation is 5,280 feet, and the crew reads moisture levels on site instead of guessing how fast a room will dry.
Insurance And Records For Renters And Owners
Renters and owners deal with water damage claims differently. In general, a renter's policy covers belongings, while the building owner or association insures the structure. Check your policy and ask your insurer or the association which part is yours.
Take photos of the water, the damage and the source before anything is moved. Keep receipts, the written scope from the crew and any messages from building management. Give your insurer the full set at once, since information sent in pieces slows a claim down.
Denver's own permit pages could not be read for this page, so ask Denver's building department whether a repair needs a permit. Ask any contractor you hire for a copy of the permit when one applies.
ServicesWhat The Crew Can Do In Your Building
For active water, emergency water removal pulls standing water and starts the drying. Water mitigation covers drying equipment and moisture monitoring, and water damage cleanup handles soiled or contaminated materials.
After the structure is dry, water damage repair rebuilds drywall, floors and paint. Storm and rising water jobs fall under flood damage restoration, and damp walls with a musty smell call for mold remediation. Our crew from nearby Commerce City, Denver's northern neighbor, also reaches the ZIPs below.
ZIP CodesDenver ZIP Codes We Serve
We serve Denver ZIP codes 80239, 80216, 80207 and 80219. For any other Denver ZIP, call and the dispatcher will confirm. You can also use the contact page or see the full service area.
FAQCommon Questions
Do you cover every ZIP code in Denver?
We serve ZIP codes 80239, 80216, 80207 and 80219. Other ZIPs nearby can be confirmed on the phone, so call the 24/7 emergency line at (303) 952-8295 and the dispatcher will tell you.
Do you handle water emergencies at night or on weekends in Denver?
Yes. The 24/7 line at (303) 952-8295 is open every day, including nights and weekends, and a crew is dispatched the same day when available.
The leak is coming from the apartment above mine. What should I do?
Ask the neighbor to shut off their water if they can, and call building management right away. Then call us to extract water and dry your unit, and keep photos for your insurer and your landlord.
Should I call my condo association or HOA before I call you?
Call both. If water is active, do not wait on the association to start drying. Let the HOA contact know so they can check shared walls and common pipes, and share the crew's written scope with them.
How much snow does Denver get, and does it cause water damage?
Denver International Airport's official snowfall normal for 1991 to 2020 is 49.0 inches. Ice and snowmelt on roofs can leak into ceilings, and frozen pipes can split, so both are common winter causes of water damage.
Who supplies water in my Denver building?
Denver Water serves about 1.5 million people in the city and many suburbs, but not every Denver address is on it. Check your bill. For a main break outside your building, Denver Water's emergencies line is 303-628-6801.
Water still spreading? Call (303) 952-8295 and a crew can be dispatched the same day when available.